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Customer Service and Satisfaction in Radiology

Philip O. Alderson1

1 Department of Radiology, Columbia University, 630 W. 168th St., New York, NY 10032.



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  		Fig. 1. —Sample of a patient-satisfaction survey. This postcard is mailed to patients shortly after their visit. On one side of postcard are survey questions; on other side (not shown), the address of the practice conducting the survey and return postage are provided. (Courtesy of Strategic Outpatient Services, Inc., River Edge, NJ)

 

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