Informed consent is an essential component of clinicians' relationships with patients and their families [
1]. However, multiple studies have suggested that consent practices are limited in completeness and consistency, with information often presented in a manner beyond the health literacy of decision makers [
2–
7]. These limitations in the consent process present ethical concerns. Moreover, inadequate periprocedural communication is a common source of dissatisfaction and medical errors and a precursor to lawsuits [
8–
10]. Recognized barriers to meaningful consent include time constraints, variable workflows, and limited health literacy and numeracy of many patients [
11–
13]. These barriers may be particularly challenging for image-guided procedures, and previous work has shown limited public awareness of interventional radiology [
14]. Thus, patients likely have a lower baseline understanding of these procedures relative to their understanding of procedures performed by other medical specialties [
15].
One well-supported means of improving consent practices is to use patient decision aids (PDAs). PDAs are educational materials (e.g., handouts, videos, or other media) that present balanced information about the benefits, risks, and alternatives of a health care decision [
16–
18]. Unfortunately, many PDAs currently available for image-guided procedures are limited in quality, with poor readability scores and language that is above the average health literacy level [
19–
21]. The aim of this study was to evaluate the impact of a PDA on understanding and satisfaction among patients undergoing informed consent conversations before outpatient image-guided procedures.
Methods
Study Design
This HIPAA-compliant study comprised two prospective controlled trials that were conducted independently at two academic medical centers (UC San Diego Health [site A] and Stanford Health Care [site B]). The study received approval from the institutional review board (IRB) at each site. The handling of informed consent differed between the two sites, as described later in the Methods.
The study included adult patients (≥ 18 years old) scheduled to undergo a clinic visit with an interventional radiologist to discuss and obtain informed consent for an image-guided procedure. Potential participants were screened for the following eligibility criteria: English was listed as their preferred language in the electronic medical record, and they had not previously undergone the procedure. After the date of the clinic visit, patients completed a survey assessing understanding of the procedure being discussed as well as satisfaction with and perceptions of the consent conversation that occurred at the visit. The survey was administered before the planned procedure to minimize recall bias, similar to previous studies of PDAs [
16]. Surveys were completed without the referring or consenting clinician present. Patients were informed that survey responses were anonymous and would not affect their care. Patients did not need to consent to undergo, or ultimately undergo, the procedure to participate in the study and complete the survey.
At each site, patients were allocated to receive or not to receive a PDA before the clinic visit. In addition, both sites evaluated the same primary endpoints of patient understanding of the procedure and satisfaction with the consent conversation, as reported on the postvisit surveys. Both sites also used the same post-visit survey. However, methods otherwise differed between the two sites, as described later in this section. These differences related to variations in procedural volumes and infrastructure between the two sites. For example, the study investigators had originally intended to automate randomization and data collection processes to achieve double blinding at both sites. This automation was feasible at site B but not at site A because of limited information technology infrastructure such that data needed to be collected manually at site A. Sites were permitted to collect additional data for subanalyses. Site A elected to administer an additional survey before the visits during which the consent conversations occurred, and the automation at site B enabled assessment of how often patients accessed the PDAs.
Patient Decision Aid Development
PDAs were developed for the following procedures: kidney ablation, liver ablation, lung ablation, inferior vena cava filter removal, transarterial chemoembolization (TACE), transarterial radioembolization (TARE), and uterine fibroid embolization (UFE). Two-page handouts were selected as the medium for the PDAs because of initial feedback from patient focus groups that handouts were more accessible than videos. The initial draft of each PDA was developed by reviewing current literature to convey accurate balanced information about reasonable alternatives and typical complication and success rates. The drafts were then reviewed to ensure that they met ethical and legal criteria for informed consent and were written at the CDC's recommended health literacy level of sixth through eighth grade in plain language. Drafts were reviewed by interventional radiologists across practice environments who regularly perform the procedures and by focus groups with lay people from diverse backgrounds and education levels. The final draft was sent to a graphic designer to create the PDA. Example PDAs for TACE and UFE are provided in
Figures 1 and
2, respectively. For a given procedure, the same PDA was used at both sites.
Survey Development
The survey was adapted from the informed consent assessment tool recommended by the Agency for Healthcare Research and Quality (AHRQ) [
12]. The survey was designed to be able to be completed in approximately 2 minutes. The survey began with questions related to patient demographic characteristics. The survey then presented a free-response question asking, “what procedure are you having done?” (which was used to assess patients' actual understanding of the procedure, as described later in the Methods). The survey subsequently asked a series of questions assessing patients' perceived understanding of various aspects of the procedure being discussed, answered on a 5-point Likert scale from Not at all to Extremely well. The survey next asked patients to express their agreement with a series of statements relating to satisfaction with the consent conversation, using a 5-point Likert scale from Strongly disagree to Strongly agree. Finally, the survey asked patients to assess their overall satisfaction with the discussion that they had about the procedure and the information provided using a Likert scale from 1 (not satisfied at all) to 10 (completely satisfied). The complete survey is available as
Appendix 1.
Data Collection at Site A
At site A, patients who underwent an outpatient clinic visit between August 2020 and July 2021 for a discussion and consent conversation regarding liver ablation, inferior vena cava filter removal, TACE, TARE, or UFE were screened for the previously noted eligibility criteria. One of two investigators (M.W., a 3rd-year radiology resident, or S.S., a 4th-year medical student) contacted each eligible patient by telephone either the evening before the visit or earlier in the same day as the visit. In this call, the investigator described the study and provided the patients with the option to participate or to decline. The IRB at site A waived the requirement to document written informed consent for study participation given the very low risk of study activities. Patients who agreed to participate were assigned in an alternating fashion to receive or not receive a PDA. If the patient was assigned to receive a PDA, then, during the call, the investigator sent the patient an e-mail that included as an attachment the PDA relevant to the procedure to be discussed and confirmed its receipt. During the call, the investigator also administered to all participating patients, whether the patient was assigned to receive a PDA or not, a previsit survey that contained a portion of questions from the postvisit survey (the questions relating to actual and perceived understanding of the procedure to be discussed at the clinic visit). Patients assigned to receive a PDA completed the previsit survey before receipt of the PDA. Finally, the investigator called all patients again 1–3 days after the clinic visit to administer the full postvisit survey. The research assistant recorded patient responses to the previsit and postvisit surveys during the calls. Interventional radiologists were blinded during consent conversations as to whether patients were participating in the study and whether study participants had received a PDA.
Data Collection at Site B
At site B, participants who underwent an outpatient clinic visit between January 2021 and October 2021 to discuss kidney ablation, liver ablation, lung ablation, TACE, or TARE were screened for eligibility. A module for administration of study activities was built within the institution's online and mobile health care application (MyHealth, Stanford Health Care) that is used by patients to schedule appointments and to access their health information. Per the institution, greater than 85% of its patient population regularly uses this application. During the study period, whenever a potentially eligible patient scheduled an outpatient clinic visit to discuss any of the included procedures, an investigator (E.J.K., a 4th-year interventional radiology resident) entered the patient's identifier into the module, along with the procedure to be discussed. The module then automatically screened the patient for the eligibility criteria according to information within the electronic medical record. The module automatically randomized eligible patients to be sent or not sent, before the clinic visit, an electronic communication through the application's online patient portal that included a link to access the PDA through the portal. The communication was sent 7 days before the visit if the patient was entered into the module more than 7 days in advance and was sent immediately on module entry if the patient was entered within 7 days of the visit. The module recorded each time that patients opened the PDA through the online portal. Interventional radiologists were blinded during consent conversations to whether patients had received a PDA. The day after the clinic visit, the module sent through the portal an electronic communication to all patients, regardless of whether they had received the PDA. This message described the study, including the earlier randomization to receive or not receive a PDA, and asked whether the patient would be willing to participate by completing an online survey, which was accessed by following a link in the electronic communication. Patients who did not follow the link to take the survey or who only partially completed the survey were excluded from the analysis. No previsit survey was administered at site B.
The IRB at site B waived the requirement for documentation of written informed consent for study participation. The post-visit e-mail communication stated that following the link to the survey indicated consent to participate, and patients provided consent only for survey completion. The IRB did not require that patients receive information regarding the study before potentially receiving a PDA or that patients consent to be randomized to receive or not receive a PDA because informational handouts were in widespread use at the institution, and the PDA was not considered to be a deviation from regular clinical activities.
Assessment of Accuracy of Free-Response Procedure Descriptions
One of the previously noted investigators (E.J.K.) reviewed survey responses from both sites and scored the accuracy of patients' responses to the free-response question “what procedure are you having done?” using a 3-point scale (1 = inaccurate [e.g., “I don't know”]; 2 = partially accurate [e.g., “fibroid treatment” for UFE]; 3 = accurate [e.g., “fibroid embolization”]). This investigator was aware of the procedure that each patient discussed but was blinded to whether patients had received a PDA.
Data Analysis
Survey responses were summarized as median with IQR for age, count with percentage for other demographic characteristics, and mean with SD for the remaining questions. Responses were reported for sites independently and pooled. Mann-Whitney U, Fisher exact, and chi-square tests were used to compare responses to questions relating to demographic characteristics as well as understanding of the procedure and satisfaction with the consent conversation between patients who received and did not receive a PDA. The distribution of procedures was compared between patients who did and did not receive a PDA using Fisher exact test, treating ablation-related procedures as a single category. Wilcoxon signed rank tests were used to compare pre-visit versus postvisit responses at site A. A power analysis showed that the study would need to include 17 patients per group (PDA and no PDA groups) to detect a difference between groups of 1 on a 5-point Likert scale with 80% power and an alpha of .05. Comparisons were considered statistically significant at a p value less than .05. All statistical analyses were performed using RStudio 1.3.1056 (RStudio, PBC).
Results
Patient Samples (Sites A and B)
At site A, approximately 100 patients were scheduled for an outpatient clinic visit to discuss one of the included image-guided procedures during the study period and were thus screened for study eligibility. Of these, 55 were eligible, and attempts were made to contact them by telephone before their clinic visit. Four eligible patients could not be reached by telephone before their clinic visit. The remaining 51 patients were reached by telephone before the visit. All patients who were reached by telephone agreed to participate. Twenty-seven patients (14 men, 13 women; median age, 65 years) were allocated to receive a PDA, and 24 patients (13 men, 11 women; median age, 67 years) were allocated to not receive a PDA before the clinic visit. All of these patients completed the surveys administered by telephone both before and after the clinic visit, for a 100% (51/51) survey completion rate. These 51 patients formed the final study sample from site A.
At site B, approximately 120 patients were scheduled for an outpatient clinic visit to discuss one of the included image-guided procedures during the study period and were thus screened for study eligibility. Of these, 92 were eligible and were randomized to receive or not receive a PDA before the clinic visit. After the clinic visit, all 92 patients received an e-mail communication inviting them to complete the survey. Thirty patients either declined to take the survey or only partially completed the survey and were thus excluded. The remaining 62 patients completed the survey, for a 67% (62/92) survey completion rate. Of the 62 patients who completed the survey, an additional eight patients were subsequently excluded from the analysis because later manual record review indicated that they had a preferred language other than English or had previously undergone the procedure, despite being deemed eligible by the earlier automated screening process conducted by the module. The remaining 54 patients formed the final study sample from site B. Of these patients, 26 (15 men, 11 women; median age, 70 years) had been randomized to receive a PDA, and 28 (17 men, 11 women; median age, 68 years) had been randomized to not receive a PDA.
Figure 3 summarizes the flow of patient selection at the two sites.
Table 1 summarizes demographic characteristics and procedures discussed for study participants. Between the two sites, a total of 105 patients (59 men, 46 women; median age, 67 years) were included; 53 received a PDA, and 52 did not receive a PDA. For the two sites separately and pooled, there were no significant differences between patients who received and did not receive a PDA in terms of age, sex, race and ethnicity, or distribution of procedures discussed (all
p > .05).
Comparison of Understanding and Satisfaction Between Patients Who Did and Did Not Receive a Patient Decision Aid (Sites A and B)
Table 2 summarizes results of survey questions regarding actual and perceived understanding of the procedures being discussed. According to the classification of patients' free-text descriptions, patients who received a PDA, compared with those who did not, showed greater accuracy of describing the procedure (2.6 vs 2.3,
p = .04). In addition, patients who received a PDA, compared with those who did not, reported greater self-perceived understanding of what the procedure involved (4.4 vs 4.1,
p = .02), as well as of the procedure's benefits (4.5 vs 4.0,
p < .001), risks (4.4 vs 3.6,
p < .001), and alternatives (4.0 vs 3.3,
p < .001).
Similar findings were observed separately for sites A and B with a small number of exceptions. At site A, actual accuracy of procedure descriptions was not significantly different between patients who did and did not receive a PDA (2.6 vs 2.5, p = .44). At site B, patient's self-perceived understanding of what the procedure involved was not significantly different between patients who did and did not receive a PDA (4.3 vs 3.9, p = .06).
Table 3 summarizes results of survey questions regarding satisfaction and perceptions with the consent conversations. Patients who received a PDA, compared with those who did not, were more likely to feel that their doctor spent enough time with them (4.7 vs 4.5,
p = .03), listened carefully to them (4.8 vs 4.4,
p < .001), provided enough time to make a decision (4.8 vs 4.3,
p < .001), encouraged them to ask questions (4.8 vs 4.5,
p < .001), and answered all of their questions (4.8 vs 4.4,
p = .001). Patients who received a PDA, compared with those who did not, were also more likely to feel free to choose any option, including not to have the procedure, than patients who did not receive a PDA (4.7 vs 4.3,
p < .001). Finally, patients who received a PDA, compared with those who did not, showed overall greater satisfaction with the discussion and the information provided, although this difference was not statistically significant (9.6 vs 9.3,
p = .06).
Similar findings were observed separately for sites A and B with a small number of exceptions. At site B, patient's likelihood of feeling that the doctor spent enough time was not significantly different between patients who did and did not receive a PDA (4.7 vs 4.5, p = .23). At site B, overall satisfaction was significantly higher for patients who did than did not receive a PDA (9.5 vs 9.0, p = .03).
Comparison of Previsit Versus Postvisit Understanding (Site A)
Table 4 summarizes results of previsit and postvisit survey questions regarding understanding of procedures at site A. When comparing previsit and postvisit results, patients in both groups showed an increase in actual accuracy of descriptions of the procedure being discussed (PDA, 1.6 vs 2.6; no PDA, 1.6 vs 2.5), as well as increases in self-perceived understanding of what the procedures involved (PDA, 2.6 vs 4.5; no PDA, 2.6 vs 4.3), and its risks (PDA, 1.8 vs 4.3; no PDA, 2.0 vs 3.8), benefits (PDA, 3.4 vs 4.6; no PDA, 2.8 vs 4.1), and alternatives (PDA, 1.9 vs 4.0; no PDA, 1.8 vs 3.6) (all
p < .001). On the previsit survey, patients who did not receive a PDA had the highest scores for understanding of the procedure's benefits (3.4) and what it involved (2.6) and lowest scores for understanding of the procedure's risks (1.8) and alternatives (1.9).
Patient Decision Aid Usage (Site B)
At site B, all participants randomized to receive a PDA opened the document at least once. The number of times that the document was opened ranged from one to seven times for ablation procedures, one to three times for TACE, and one to five times for TARE.
Discussion
This study entailed controlled trials conducted at two academic medical centers in which patients were assigned or randomized to receive or not receive a PDA before clinic visits to discuss and obtain informed consent for image-guided procedures. The interventional radiologists discussing the procedures were blinded as to whether patients had received a PDA, and the clinic visits and consent conversations themselves were not altered as part of the study. Patients who received a PDA, compared with those who did not, provided more accurate descriptions of the procedures discussed and reported greater self-perceived understanding of the procedures and greater satisfaction with the consent conversations. For example, patients who received a PDA were more likely to perceive that the clinician discussing the procedure had listened to them, spent sufficient time with them, and answered all of their questions without anything about the visit itself having been changed. These findings are important in light of studies suggesting that consent practices are often limited by time constraints and variable health literacy among decision makers [
11–
13].
The two sites showed discrepancies for a small number of results. The accuracy of patients' descriptions of what procedures were being performed was significantly greater among patients who received a PDA only at site B. At site A, although this accuracy was not significantly greater among patients who received a PDA, self-perceived understanding was significantly greater for such patients. This discrepancy between perceived and actual understanding has been observed previously [
22], suggesting that self-perceived understanding may be easier to improve than actual understanding. Moreover, scores for actual accuracy were high for patients who did not receive a PDA, which may have limited the ability to detect a change resulting from the PDA. Likewise, overall satisfaction scores were significantly greater among patients who received a PDA only at site B, which may have been because the high satisfaction scores across all groups limited the ability to detect a significant difference. At both sites, all patients were outpatients with a preferred language of English, which may have contributed to the high scores in patients who did not receive a PDA. The impact of a PDA might have been greater for consent conversations occurring in settings with more time constraints (e.g., in inpatient units) or with patients having barriers to understanding (e.g., not speaking English or having low health literacy).
The observed effectiveness of PDAs in this study is concordant with investigations of PDAs in other health care settings. In a systematic review of 105 studies involving 31,043 patients, PDAs for decisions regarding treatment and screening were shown to consistently improve patient satisfaction and understanding and reduce decisional conflict [
16]. Evidence also indicates that PDAs may reduce anxiety and requirements for intraprocedural sedation and improve care outcomes [
17,
23].
Despite their validated benefit, PDAs have had limited clinical adoption. For example, one study observed that, despite most clinicians supporting the use of PDAs, only a third used them when provided [
24]. In the authors' opinion, this discrepancy is likely because of the means by which PDAs have been integrated into clinical workflows. Investigators have commonly relied on clinicians' discretion to provide and use the PDA during conversations about a procedure. Yet, clinicians may be reluctant to do so if they perceive that use of the PDA will prolong the conversation. The previously referenced systematic review found that PDAs increase the length of consultations per patient by a mean of 2.6 minutes (corresponding with a 7.5% increase) [
16]. On the other hand, a study found that PDAs provided automatically before the consent conversation (e.g., before the visit or while patients were waiting to speak with a clinician) either did not impact time or saved time for the consent conversations [
18]. Such observations indicate the impact of the approach used in the current study whereby PDAs were administered without requiring any additional time or effort by the interventional radiologists performing the consent conversations.
Hospitals, practices, and other organizations have created self-produced educational materials, but studies suggest that these resources are limited in quality [
19–
21]. For example, a study of online educational materials related to image-guided procedures, including those provided by professional medical societies, found the materials to be written above the mean U.S. health literacy level [
19]. Likewise, a study of 156 hospitals providing image-guided procedures found that nearly all educational materials were written above the mean reading level, with readability scores that were assessed as fairly difficult or difficult [
20]. These findings illustrate the need to develop well-vetted and validated PDAs that are written at the CDC's recommended sixth- to eighth-grade health literacy level.
Though not assessed in the current study, an additional potential benefit of using PDAs is decreased medicolegal liability. Inadequate periprocedural communication is a common source of malpractice claims [
8,
9]. PDAs could help decrease liability by standardizing and documenting the information for a given procedure that clinicians provide to patients. The use of PDAs may also encourage increased consistency among clinicians in terms of the risks and alternatives that they discuss.
This study had limitations. First, both study sites were large academic centers. The implementation of PDAs before consent conversations for interventional radiology procedures performed at other practice settings requires further attention. Second, the two sites used different methods, including systematic allocation at site A versus randomization at site B, as well as telephone surveys at site A versus online surveys at site B. Although the research assistant administering the surveys at site A was not blinded to whether patients had received a PDA, a benefit of the approach used at site A was obtaining a 100% survey completion rate, compared with a completion rate of 67% at site B. Third, as previously noted, the study evaluated only outpatients and patients with a preferred language of English. The impact of PDAs may have been greater for inpatients and for patients with other preferred languages. Fourth, the impact of patients' highest education level and familiarity with the health care system (e.g., whether the patient was a health care worker) were not accessed. Fifth, the content of the consent conversations was not standardized or assessed. Sixth, the impact of the PDA was not stratified by individual procedures. Seventh, the study did not assess the time spent for the consent conversations or perceptions of PDAs by the interventional radiologists performing the consent conversations. These factors may impact long-term adoption of PDAs. Finally, although the interventional radiologists conducting consent procedures were blinded as to whether patients received a PDA, we cannot exclude that patients might have mentioned the PDA during the clinic visit. Future investigations are warranted to assess the impact of PDAs in different clinical settings and patient populations, as well as to explore workflows for PDA administration that contribute to sustained adoption.
In conclusion, this study shows that providing patients with a well-vetted plain-language PDA before a consent conversation for an image-guided procedure significantly improves patients' accuracy in describing the procedure, self-perceived understanding of the procedure, and satisfaction with and perception of the consent conversation. These benefits were achieved despite not requiring any additional time or effort by the clinicians performing the consent conversations. The findings indicate an approach to incorporating PDAs into clinical workflows that can enhance patients' sense of empowerment in making decisions about their care.